At Jubilee Framers, every order is carefully prepared to ensure it arrives in perfect condition.
Please allow 3–5 business days for order processing before dispatch.
We offer reliable shipping across Australia using trusted courier services and Australia Post.
Delivery timeframes are estimates and may vary depending on your location and external factors outside our control.
Shipping costs are calculated at checkout based on your location and the size of your order.
You can choose to collect your order in person from our studio:
Address:
2/38 Bishop Street
Kelvin Grove QLD 4059
You will be notified by email when your order is ready for collection.
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible.
We will work with you to resolve the issue promptly.
For information regarding returns and refunds related to shipping, please refer to our Returns & Refunds Policy page.
If you have any questions about shipping, please get in touch:
Phone: (07) 3506 0162
Address: 2/38 Bishop Street, Kelvin Grove QLD 4059
Jubilee Framers currently ships within Australia only and does not offer international delivery.
Thank you for shopping with Jubilee Framers.
If you are not completely satisfied with your purchase, we’re here to help.
You have 30 days from the date of delivery to return an item.
To be eligible for a return, your item must:
Once we receive your returned item, it will be inspected.
We will notify you once your return has been received and inform you of the approval status.
If approved, your refund will be processed to your original method of payment.
Please note: Refund processing times may vary depending on your card issuer or payment provider.
Return shipping costs are the responsibility of the customer and are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from the total refund amount.
If you have any questions about returns or refunds, please contact us:
Phone: (07) 3506 0162
Address: 2/38 Bishop Street, Kelvin Grove QLD 4059